We build within your system — so our team feels like yours.

Every engagement begins with a deep-dive discovery sprint to design your growth engine inside your existing infrastructure. We use your CRM, pipeline, communication tools, and analytics stack — and collaborate directly with your IT and operations teams to make everything seamless.

We expect you know your business best. Our job is to operationalize it — to make your customer acquisition, sales, or success engine faster, sharper, and fully integrated. When we’re done, the people we deploy don’t feel outsourced; they are, for all intents and purposes, your internal team.

1. Business & Goal Alignment

We start by understanding your commercial objectives:

• Revenue, pipeline, or retention goals

• ICPs, customer segments, and product priorities

• Success definitions and performance metrics

• ROI checkpoints tied to your internal benchmarks

All KPIs and targets are based on your business model — not a generic framework.

2. Org Structure & Workflow Mapping

We embed into your existing operating rhythm.

• Map roles directly into your org structure (sales, ops, marketing, success, etc.)

• Define workflows, handoffs, and communication cadence

• Clarify ownership, accountability, and management layers

3. IT & Systems Integration

We partner directly with your IT and operations teams to connect into your existing systems.

• CRM: Operate inside your fields, automations, and pipelines

• Dialer / Communication Tools: Configure and test (Zoom, CloudTalk, Aircall, etc.)

• Email & Calendar: Connect through Microsoft 365 or G Suite

• Analytics: Feed activity and results into your dashboards or BI tools

Your systems. Your data. Your governance.

4. Collaborative Playbook Refinement

We don’t replace your playbook — we strengthen it.

• Start with your existing messaging, workflows, and documentation

• Identify gaps in scripts, objections, and follow-up structure

• Layer in Ground Game’s proven cadence, quality standards, and reporting loops

• Document everything in a shared playbook used for training and QA

5. Reporting & Optimization Framework

All reporting and measurement tie back to your goals and systems.

• KPIs tracked in your CRM dashboards

• Weekly reviews and optimization loops across both teams

• Continuous data-driven improvement

The result: a fully integrated, high-performing operational system — built inside your ecosystem, aligned with your leadership, and executed by a team that feels like your own.

Talent handpicked to fit your culture and mission.

Once the blueprint is in place, we go to market for the right people.

You provide the job description — and together we refine it to ensure clarity in role scope, KPIs, and success criteria. From there, we take it to market with our recruiting infrastructure and process.

Our structured recruiting sprint:

• Week 1: Source, screen, and conduct first-round interviews from our vetted nearshore and offshore talent pools.

• Week 2: You participate in 2nd-round interviews 3–4 times per week to evaluate cultural and functional fit.

• Week 3: Final selection, offer issuance, documentation, and system setup.

Each hire is backed by our Training Warranty — if someone exits or underperforms within 60 days, we replace and retrain at no cost.

We hire for alignment, performance, and longevity — so each new team member naturally feels like an extension of yours.

Mindset + tactical training that prepares every team member for success.

Onboarding fuses mindset, skills, and systems training — ensuring every team member enters your ecosystem prepared to perform.

Days 1–3: Ground Game Training

• Day 1 – Mindset & Culture: “Think & Grow Rich” principles, personal accountability, goal setting.

• Day 2 – Systems & Process: Communication structure, CRM usage, and performance discipline.

• Day 3 – Role Practice: Product, customer, and workflow immersion with live role play and practice sessions.

Days 4–5: Client Integration

• Workflow Deep Dive: Learn your daily rhythm, reporting, and follow-up standards.

• System Validation: Confirm tool access, automations, and analytics flow.

• Team Launch: Full kickoff with your leadership team.

By the end of onboarding, every team member is fluent in your tools, aligned with your culture, and executing real work with precision.

We co-manage the team with you.

After launch, we operate as a seamless extension of your management team — not as a vendor. We share performance ownership and maintain clear visibility through a defined communication cadence.

Pre-Launch Syncs | 2x weekly meetings | Focus on candidate progress + system readiness

Onboarding Standups | Daily meetings (Days 1 - 3) | Focus on readiness + feedback

Launch Reviews | Day 5 meeting | Focus on system validation + handoff

Weekly Performance Reviews | weekly meeting | Focus on KPIs, activity and results

Monthly Executive Syncs | Monthly meetings | ROI, optimization, and scale planning

All data lives inside your systems. You see what we see — real-time performance, daily activity, and pipeline contribution.

We keep showing up to help you manage the team day to day.

We design continuity into every program.

We build redundancy into our recruiting and training process so that turnover never disrupts performance.

Resignation | Immediate replacement sourcing

Underperformance | PIP, then replacement if unresolved

Termination for Cause | Immediate removal + replacement initiated

All onboarding, credentialing, and documentation are handled internally — so your operation never slows down.

GameTime.ai adds a real-time optimization layer across every role.

Our proprietary platform, GameTime.ai, transforms call data, task activity, and workflow execution into continuous improvement.

• Activity Capture: Logs communications and system actions for performance visibility.

• Performance Insights: Surfaces top-performer behaviors and common bottlenecks.

• Coaching Loops: Delivers real examples into daily training sessions.

• Automation: Syncs tasks and data across CRM, dialer, and analytics for accuracy.

AI doesn’t replace management — it amplifies it. Every insight loops back into coaching, process improvement, and measurable growth.

What success looks like.

• MSA & SOW executed

• Role profiles and job descriptions finalized

• Systems and tools integrated

• Hires completed and onboarded on schedule

• Teams live in your environment by Week 3

• Reporting accuracy ≥ 95%

• KPIs tracked in your dashboards

• Scale-up readiness once success metrics are met